Terms & Conditions

Please read the following information carefully before making a booking.

BOOKINGS: Passengers must give us at least a 24 hour notice when making a return booking or a new booking to the airport from a hotel. Please allow a travel time of one hour to the airport from a hotel.

LUGGAGE: Please note, due to space limitations, each passenger is allowed one suitcase and one piece of hand luggage. If more room is required please contact us over the phone on +612 8339 0155 or using our "Contact Us" form before making a booking.

PICKUP TIMES:
Pickup time might vary depending on traffic conditions

SYDNEY AIRPORT ARRIVALS: Bus departures are on a regular basis from Domestic and International terminals. Please have your shuttle bus tickets ready upon arrival and provide them to a driver when borading one of our buses.

Passengers arriving at Domestic Terminal 2 (Jetstar, Virgin, Tiger, and Regional Express) need to walk outside the terminal, turn left, and walk approximately 50 meters to a bend in the road known as a horseshoe where they will see a big blue Qantas sign.

Passengers arriving at Domestic Terminal 3 (Qantas) need to walk outside the terminal, turn right and walk approximately 50 meters to a bend in the road known as a horseshoe where they will see a big blue Qantas sign.

Customers arriving at International Terminal 1 please proceed to a Bay 12 located outside the terminal opposite Rydges Airport hotel.

Please refer this page for your directions.

SYDNEY AIRPORT DEPARTURES: Telephone booking confirmations are required to secure your seat from a hotel to the airport. Booking confirmations should be made 24 hours prior to your preferred hotel departure.

Domestic connection time: Minimum 2 hours before aircraft departure.

International connection time: Minimum 3 hours before aircraft departure.

Please allow extra travel time during Sydney peak hour traffic on weekdays between 8:00 and 10:00, and between 17:00 and 19:00.

OFFICE HOURS: Mon - Sun: 07:00 to 21:00

PLEASE NOTE:
International passengers should allow 3 Hours prior to their departure time.
If you like to discuss other options or transportations, please call operation manager on +612 8339 0155

There is more to offer and please, feel comfortable to call us to discuss any details or options.

If you think that we may be able to build a mutually beneficial relationship, please do not hesitate to contact Customer Relations Manager by Phone:
+612 8339 0155 or Fax: +612 8339 1022 during office hours.

Website Ticket Sale

We offer customers to book their tickets online. You will need to provide details of your credit card in order to purchase a ticket online. You will also need to have access to a printer to print your tickets online and present this ticket to the the driver. Customers who do not have printed tickets will not be able to travel on the bus.

Conditions of Travel

For the convenience of other passengers, it is a condition of travel that returning passengers once allocated a pickup time for their journey to the airport, be ready 5 minutes prior. If passengers are not ready for pickup at their allocated time they will need to rebook the next available service if seating capacity is available.

KST Airporter will not be liable for any costs or delays incurred due to circumstances beyond our control.